Refund Policy of Crust & Craft Pizzeria
Last updated: April 1, 2023
Thank you for your purchase from Crust & Craft Pizzeria. We pride ourselves on offering the highest quality pizzas and customer service. We understand that there may be times when you need to return a product or request a refund. Below, you'll find details on our refund policy.
Order Cancellation
You may cancel your order within 5 minutes of placing it without any additional charge. However, once the order status changes to In Preparation, it can no longer be canceled as it is in the process of being made.
Quality Concerns
If your order does not meet our high standards for quality, please contact us immediately via orchardmist.site or +39 06 9981 1234. We will require photographic evidence of the product and an explanation of the issue. If your claim is justifiable, we will offer a replacement or a refund.
Delivery Issues
Issues with delivery such as delays or damage caused during transit must be reported immediately. We are not responsible for damage or delays once the order has been handed over to the delivery service, but we will work with you to resolve any issues that arise.
Incorrect Orders
If you receive a product different from what you ordered, please contact us within 2 hours of receipt. We will arrange for the correct item to be delivered to you or provide a refund.
Refund Process
Approved refunds will be processed within 7 business days to the original method of payment. If that is not possible, we will contact you to arrange an alternative refund method. Refunds will be made in €.
Exceptions
No refunds will be given for products that have been consumed or for orders where incorrect information was provided by the customer leading to a failed delivery. Our refund policy does not cover complaints filed more than 24 hours after the delivery time.
Non-Refundable Items
Custom orders specifically prepared to your requirements are non-refundable unless the product does not meet the quality standards as outlined in this policy.
Modifications to This Policy
Crust & Craft Pizzeria reserves the right to amend this refund policy at any time. We recommend that our customers review it periodically to stay informed of any changes. Your continued patronage following any changes confirms your acceptance of our updated policy.
Contact Us
If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us through our website at orchardmist.site or call us at +39 06 9981 1234.
Refund Policy Address
Please address any written correspondence regarding refunds to: Crust & Craft Pizzeria, 00187, Italy, Rome, Via Margherita.